Shop by Category
Introduction & General Terms This privacy policy sets out how we use and protect any information that you give when you use this website or communicate with us. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when contacting European Thermodynamics, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. What We Collect European Thermodynamics Ltd. collects and uses your personal information to operate our company and deliver the services you have requested. For example: • To process accounts for certified documents or other international trade-related documents or services • To process orders that you have submitted • To carry out our obligations arising from any contracts entered into by you and us • To seek your views or comments on the services we provide • To notify you of changes to our services • To send you communications which you have requested and that may be of interest to you, including information about campaigns, projects, international trade activities, and promotions of our products and services What We Do With the Information We Gather We require this information to understand your needs and provide you with a better service, including: • To fulfil your order • To maintain your online account with us • To respond to any queries or complaints • For market research, e.g., to contact you for feedback • To comply with our legal and regulatory obligations We may periodically send promotional emails about new products, special offers, or other information we think you may find interesting using the email address you have provided. From time to time, we may also use your information to contact you for market research purposes via email, phone, or post. We may use the information to customise the website according to your interests. Data Sharing Your data may be shared with: • Partnering companies of European Thermodynamics Limited, including GCS Thermal Limited, to provide seamless services, fulfil contractual obligations, and improve our offerings • Trusted third-party suppliers or service providers, where necessary, for operational purposes such as payment processing, IT services, logistics, or regulatory compliance. These parties are only given access to the data required to perform their specific functions and are contractually obligated to handle your data in accordance with this privacy policy and relevant data protection laws, including the GDPR All data shared is protected through appropriate confidentiality and data protection agreements. Storage of Personal Information We review our retention periods for personal information regularly. We are legally required to retain certain types of information to fulfil our statutory obligations (e.g., accounting records). Personal information is stored only for as long as necessary for the relevant activity or as required under contract. Security We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the personal information we collect. Links to Other Websites Our website may contain links to other websites of interest. However, once you use these links to leave our site, please note that we do not have control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and this privacy statement does not govern those sites. You should review the privacy policies of any third-party websites you visit. GDPR – Your Rights Under the General Data Protection Regulation (GDPR), you have the right to: • Request access to any personal data we hold about you • Request corrections to your personal data • Request deletion of your personal data • Restrict or object to the processing of your data • Request transfer of your data to another provider To exercise any of these rights, please email: privacy@etdyn.com. We will respond within the timeframe required by law. Contact Us For any questions about this privacy policy or how we use your personal data, please contact us at: info@etdyn.com
